Southeast Missouri (SEMO) Food Bank Donor Privacy Policy

Updated July 24, 2025

 

At Southeast Missouri (SEMO) Food Bank, we are deeply committed to protecting the privacy of our donors. We respect your trust and are dedicated to ensuring the confidentiality and security of the personal information you share with us. This policy outlines what information we collect, how we use and protect it, and your rights as a donor.

 

  1. Information We Collect

We may collect and store the following types of personal information from donors:

  • Full name
  • Mailing address
  • Email address
  • Phone number
  • Donation amount and history
  • Payment method (e.g., credit card type—processed via secure third-party vendors)
  • Communication preferences
  • Any notes or messages provided with a donation

We do not collect or store sensitive payment data such as full credit card numbers or bank account information on our servers.

 

  1. How We Use Your Information

We use your information to:

  • Process and acknowledge your donation(s)
  • Issue tax receipts or donation confirmations
  • Communicate with you about the impact of your giving
  • Share updates about SEMO Food Bank’s programs, events, and campaigns
  • Invite you to engage further in our mission
  • Analyze giving trends to improve our fundraising and engagement efforts

You may opt out of promotional communications at any time.

 

3. Online Donations and Transactions                   

SEMO Food Bank’s online donations are processed using secure, PCI-compliant third-party payment processors. We do not store your full credit card information on our servers. All payment data is encrypted during transmission to protect your personal and financial information.

 

  1. Information Sharing We do not sell, rent, or trade donor information with any third party.

We may share information with trusted third-party service providers strictly for the purpose of supporting SEMO Food Bank operations. These providers may include:

  • Payment processors
  • Donor management (CRM) systems
  • Mailing houses, marketing agencies or email communication platforms
  • Auditors, legal counsel, or regulators as required by law

All third-party partners are required to protect your information and use it only for the purposes outlined by SEMO Food Bank. Additionally, all vendors with access to donor information are expected to comply with SEMO Food Bank’s vendor standards.

 

  1. Communication Preferences and Opt-Out

You are in control of how we communicate with you. You may:

  • Opt out of receiving future fundraising communications
  • Update your contact information
  • Request a summary of your donation history

To make changes, contact us at: info@semofoodbank.org or 573-471-1818

You may also unsubscribe from email communications using the “unsubscribe” link provided in each email.

 

  1. Data Security and Retention

We take data security seriously. Your personal information is stored in secure, access-controlled systems. We use encryption and secure data practices to protect information from unauthorized access, disclosure, or misuse.

We retain donor records for as long as necessary to comply with legal obligations (typically seven years) and to support ongoing donor relationships. After that period, we securely delete or anonymize personal data. In the event of a data breach involving your personal information, we will notify you promptly in accordance with applicable law and our incident response procedures.

 

  1. Your Rights

You have the right to:

  • Access the personal information we have on file for you
  • Request corrections or updates to your personal data
  • Request that we delete your information from our systems (unless retention is required by law)

To exercise any of these rights, please contact us using the details below.

 

  1. Policy Updates

We may update this Donor Privacy Policy from time to time to reflect changes in our practices or legal requirements. The most current version will always be available on our website at semofoodbank.org/donor-privacy-policy. Significant changes will be communicated directly to affected donors when appropriate.

 

Contact Us

If you have questions about this policy or how your information is used, please contact:

 

Southeast Missouri Food Bank
600 State Highway H

PO Box 190

Sikeston, MO 63801

info@semofoodbank.org

573-471-1818
www.semofoodbank.org